DE Consultancy is about Human Capital Development. To meet these needs, we offer a wide range of training programs/courses that have been designed to meet the needs of organizations across these areas. We also pride ourselves in our capacity to design specific programs tailored to your particular context and identified needs.

 

Crisis Management

The importance of crisis management is to identify its short and long term impact on organizational performance and corporate competitiveness. The principal consideration, strategies and application of crisis communication are applied to actual corporate crisis preparedness and readiness.

 

Customer Service

This is a Developmental and Practice-Focused Program. It emphasizes Customer Service from the perspective of quality service; and the program focuses on Corporate Culture and Purposeful Organization’s planning and execution: at strategic and frontline levels.

 

Emotional Intelligence

This program is designed to help participants to understand and access to their emotional intelligence. It uncovers their unique emotional intelligence attributes and develops skills in managing their feelings and in motivating themselves for improved effectiveness.

 

Essential Presenting

A course focusing on effective face to face communication, not public speaking. This course takes the view that business presenting is more than simply entertaining or informing an audience, it is about persuading and influencing individuals to achieve your objective.This course is for people who realise the importance of making a positive impact in face-to-face communication as well as those who make formal presentations.

 

Effective Communication

The aim of the program is to teach participants how to build productive relationships with others at work internally and externally (with clients).

 

FOSTER (Whole Brain Project Negotiation)

A project manager constantly juggles a multitude of variables in realizing the substance and words of Project Charter particularly in a matrix organization structure with limited line-management authority. Negotiation takes place well before, during, and after the Project. Project negotiation becomes a sine-qua-non for survival and success of not just the project at stake but the people on line. This 3-day program applies Whole Brain Thinking to Project Negotiation.

 

How to Handle Difficult People

By creating rapport, non-verbal communication and managing one’s own state of mind helps in dealing with difficult people. It will cover the strategies to deal with difficult people – the 6 steps in effectively dealing with difficult people and accessing resourceful states.

 

Sales Presentation

It seeks to help strengthen their competence in creating sales presentation with the use of customized corporate sales literature, basing on a combination of products and services based on a customer’s unique profile.

 

Team Building

“I use not only all the brains I have, but I can borrow.” – Woodrow Wilson

It has been specifically designed to further enhance the working and people relationships among staff. In addition, it enhances the individual skills in working and relating to internal and external customers in their work process thus achieving the organizational goals and objectives.

 

The Art of Influencing & Persuasion

This course is an introduction to social influence, heuristic thinking, and the principles of persuasion, and how they can be use to affect people’s attitudes and behaviours. It ventures into areas rarely covered by other communication skills courses giving you an insight into the use of proven influence techniques and strategies used by highly successful influence professional.